New England Visitor Center Association

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Fostering Growth, Ideas & Networking

6th Annual Conference

Dear Judi,

~ Memories ~
2008 NEVCA Conference
Stowe Vermont

Happy Spring! All this warm weather makes me think about ice cream and my buddy Jim as we posed for this crazy picture a few years ago at the 2008 NEVCA conference in Stowe!

Remember our first conference in Newport RI, listening to Evan's inspirations and hopes of a budding organization?

How about Cape Cod? Chatham MA was a beautiful location and the weather was spectacular!

Then, my hometown, Manchester NH where we roamed the city finding our way to the ball park?

Then on to one of my favs Stowe VT. The weather and the hospitality were great!

And last year's conference in Mystic CT... woooo the Mystic Pizza tour.... We've had some good times.... and we've learned a lot too!

We hope you come to this year's conference in Portland ME to meet your visitor center counterparts from each of our New England States.

REGISTER TODAY AND LEARN ABOUT:

How we can enhance our visitor's experience
How we can add technology to our tool kits
How Maine does Customer Service through the eyes of L.L. Bean
How we can help each other in these trying economic times

See you in April!

Judi
(& Cathy, Theresa, Phil, Bill, Susan, Vaughn, & Evan)

FOR YOUR INFORMATION

History of NEVCA

Agenda Outline

Location & Registration

Who's Attending
NEVCA Conference

Come Network with other New England Visitor Center Managers

MAINE
Karen Arel
Bill Pollard
Dana Roffler
Heidi Dolomont
Jenn Tomlinson
Kim Spear
Lois Simpson
Marcia Peverly
Phil Savignano
Vaughn Stinson
Vicki Farrell

NEW HAMPSHIRE
Charlene Coutemanche
Charyl Lavigne
Gemma Waite
Judi Window
Pat Bancewicz
Paul Lacourse
Whitney Tyson

VERMONT
Susan Rousselle

MASSACHUSETTS
Bill Pickels

RHODE ISLAND
Cathy Morrison
Evan Smith
Jenn Bailey
Kathy Szabo
Linda Beelby
Murray LeLacheur
Penny Riordan

CONNECTICUT
Theresa Therier

NEVCA History

Evan Smith, Founder
Cathy Morrison, Chair

Evan and Cathy, both of the Newport RI Convention & Visitors Bureau, founded the New England Visitor Center Association in 2005.

The NEVCA is a professional association dedicated to fostering growth, ideas, and networking opportunities between visitor center personnel in New England.

State Representative

CONNECTICUT
Theresa Thesier
Mystic & Shoreline Visitor Information Center
Olde Mistick Village
Mystic, CT 06355
(860) 536-1641
mysticinfo1@yahoo.com

MAINE
Phil Savignano
Maine Office of Tourism
Senior Tourism Officer
59 State House Station
Augusta, ME 04333-0059
(207) 624-9809
phil.savignano@maine.gov

MASSACHUSETTS
Bill Pickles
North of Boston CVB
Visitor Center Operations
17 Peabody Square
Peabody, MA 01960
(978) 465-6555
bpickles@northboston.org

NEW HAMPSHIRE
Judi Window, NEVCA Vice Chair
Granite State Ambassadors, Inc.
1 Airport Road - Suite 198
Manchester, NH 03103
603-621-0638
judiwindow@gmail.com

RHODE ISLAND
Cathy Morrison, NEVCA Chair
Newport Convention & Visitors Bureau
70 No. Second Street
Newport, RI 02840
(401) 845-9112

cathym@gonewport.com

VERMONT
Susan Rousselle
Stowe Area Association
Stowe Visitor Information Center Manager
51 Main Street
Box 1320
Stowe VT 05672
(802) 253-7321
susanr@gostowe.com

CHAIR EMERITUS
Evan Smith
Newport Convention & Visitors Bureau
70 No. Second Street
Newport, RI 02840
(401) 845-9113
evans@gonewport.com

Our E-Blast Sponsor

Visit Our Sponsor

DAY 1 - 4/22/10
10:00am - Arrival & Registration - Holiday Inn by the Bay (HIB)
10:45am - Board the Land and Sea Discovery Trolley
11:00am - Tour Portland & Head Light
12:00pm - Welcome to Maine Luncheon at Inn By The Bay

Working Together with Technology Social Media

1:00pm - Tour the Inn and walk the beach
1:30pm - Trolley to Maine Historical Society
2:15pm - Technology, Apps, and Visitor Centers
3:00pm - The Social Nature of Visitor Centers
3:45pm - Break
4:00pm - The Total Visitor Experience
4:45pm - Trolley back to Hotel to freshen up for evening
5:30pm - Coach Transport to Shipyard Brewery Tour
6:45pm - Coach Transport to DiMillo's for Lobster or Steak
                dinner including chowder, clams, vegetable,
                potato, and blueberry crisp & ice cream!
8:30pm - Coach Transport back to Hotel (HIB)

DAY 2 - 4/23/10
6-8:00am - Breakfast
   8:00am - Check Out
   8:30am - Coach Transport to Yarmouth Visitor Center

   9:15am - Coach Transport to Downtown
                  Freeport & L.L. Bean Store
   10:00am - Explore Freeport
   11:00am - L.L. Bean Customer Service Training Program
                   Harraseeket Inn lower level conference room
   12:00pm - Lunch & NEVCA Roundtable Discussion Topics
                   with Evan Smith - Harraseeket Inn Dining Room
   1:15pm - Coach Transport to Hotel (HIB)

LOCATION & REGISTRATION
Portland Maine

Overnight Accommodations

Location: Holiday Inn By The Bay
88 Spring Street
Portland ME 04101
Telephone: 1-800-345-5050
DIRECTIONS

NOTE WHEN CALLING: The New England Visitor Center Association for the conference rate $54.50/night*
* $54.50/night rate good for 4/21 & 4/22

Conference Registration

#1.) RSVP to: nevisitorcenterassociation@gmail.com

#2.) Make $100.00 Check
Payable to: NCCVB
Attn: Cathy Morrison, Chair New England Visitor Center Association
23 America's Cup Ave
Newport, Rhode Island 02840

#3.) Registration ends April 8th -- Don't Miss Out!

Ealry Bird Registration

EARLY BIRD REGISTRATION
NOW CLOSED

Those listed in Green (to the left) are our Early Birds!

Drawings will take place at dinner during the conference - WIN GREAT PRIZES

                              - Overnight Stay in Newport RI
                              - Overnight Stay in Manchester NH
                              - 13" Waterford Crystal Bowl (ME)

Our Sponsors
Please Visit & Thank our Sponsors!

Trolley Tour
Portland Land and Sea Discovery Tours

Lunch
Maine Hospitality and Tourism Alliance

Afternoon Session Location & AV
Maine Historical Society/Longfellow House

Technology Session
Newport CVB

Afternoon Break
Portland CVB

Reception
Shipyard Brewery

Dinner
Maine Office of Tourism

Breakfast
Travel Media Group

Lunch
Harraseeket Inn

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